Implemented Proof of Value to better understand the anticipated value for the solution
provided will bring to the client’s business so the client can justify the adoption and measure
Automated the workflow using unattended automation to resolve customer complaints
within 10-15 mins.
Developed various bots to process customer complaints by extracting the medical device
information from in-house applications and update the status of customer complaints in
Integrated the bots with business rules for running the bots without human intervention.
Implemented Real-time operational Insights for constantly monitoring the efficiency and
effectiveness of the digital workforce Robots.
Executed unattended bots using BAT files and VBScripts in managed PCoIP settings
to keep the session alive
Worked with APIs for attended bots for the customer complaints required human
intervention for business decisions by using swagger in AA, Power Automate Switch
in order to trigger attended bots.
Implementing unattended automation has reduced the workload of customer executives
by almost 80%.
100% Automation has been achieved for the manual work done by customer executives.
Achieved a 0% error rate in automating the process workflow.
Reduced the processing time for each customer complaint request generated
by the customers.
Improving VIP savings with ROI results with the least manual labor resulted in
a budget increase.