5 Key Reasons to Expand Your Enterprise Automation Strategy

What is Enterprise Automation? 

Enterprise Automation is automating business processes and tasks to improve efficiency and productivity. It can involve using software, robotics, and other technologies to automate tasks and processes. Enterprise Automation can be used in various business applications, including manufacturing, logistics, and office administration. 

What are the Benefits of Enterprise Automation? 

There are many benefits of enterprise automation. The most obvious benefit is that it can help to improve efficiency and productivity within an organization. Automating tasks that are typically time-consuming or repetitive, employees can be freed up to focus on more important tasks. In addition, enterprise automation can help to improve accuracy and consistency by ensuring that tasks are completed correctly and consistently every time. 

Another benefit of enterprise automation is that it can help to improve customer service. Organizations can provide faster and more efficient customer service by automating tasks such as order processing and customer service inquiries. In addition, automating these tasks can help to improve communication between an organization and its customers, as automated systems can provide customers with updates on the status of their orders or inquiries. 

Finally, Enterprise Automation can help to improve decision-making within an organization. By automating data collection and analysis tasks, organizations can make faster and more informed decisions. In addition, automating these tasks can help to improve the transparency of an organization’s decision-making process, as automated systems can provide employees and other stakeholders with access to the data and information that was used to make a decision. 

Why Automation is the Key to Digital Transformation? 

Automation is the key to Digital Transformation because it allows organizations to streamline processes, improve efficiency, and reduce costs. By automating repetitive tasks, businesses can free employees to focus on more strategic tasks that can help move the company forward. Additionally, automation can help improve data accuracy and reduce the risk of human error. Ultimately, automation can help businesses to improve their bottom line and compete in the digital age. 

Which Industries have Adopted Enterprise Automation? 

Enterprise Automation is the use of technology to automate business processes. It can be used to improve efficiency and productivity and to reduce costs. Many industries have adopted enterprise automation, including manufacturing, healthcare, banking and finance, retail, and logistics.  

Enterprise automation can take many forms, such as using robots in manufacturing, using artificial intelligence in healthcare, and using automated teller machines in banking and finance. In retail, enterprise automation can take the form of self-checkout machines and automated stock management systems. Logistics can take the form of automated warehouse management systems and package tracking systems. 

The benefits of enterprise automation are clear. Businesses can improve efficiency and productivity by automating business processes and reducing costs. However, enterprise automation also has some challenges. For example, it can lead to job losses, as automated systems can replace human workers. It can also cause disruptions to businesses, as automated systems can malfunction or break down. 

Is Automation Right for My Business? 

Automation can be a great way to improve efficiency and productivity in your business. It can help to speed up processes, reduce errors and improve accuracy. However, it is important to consider whether automation is right for your business before making any decisions. There are a few things to consider, such as: 

  • The type of business you have
  • The products or services you offer
  • The size of your business 
  • Your budget 

If you have a small business with a limited budget, there may be better options than automation. However, if you have a larger business with complex processes, automation could be a great way to improve your operations. 

What are the 5 Automation Strategies that you should know about? 

Several different automation strategies can be used to improve efficiency and productivity. Here are five of the most important ones: 

1. Automating Repetitive Tasks – If you find yourself doing the same task repeatedly, it makes sense to automate it. This could involve creating a macro or script to automate the task or using a dedicated tool or software application.

2. Automating Communication – Automating communication can save a lot of time and hassle. For example, you can set up automatic email responses to common enquiries or use a chatbot to handle customer service queries. 

3. Automating Data Entry – Data entry is time-consuming and error-prone. By automating it, you can reduce the chances of making mistakes and speed up the process.

4. Automating Workflow – Automating your workflow can help to streamline your processes and make them more efficient. This could involve using a tool to automate task assignments and tracking or setting up automatic reminders.

5. Automating Testing – Testing can save your time and effort, particularly if you have a large and complex website or application. By automating tests, you can ensure that your site or app is functioning correctly and identify potential issues. 

What are the 5 Steps to Expand Your Enterprise Automation Strategy? 

#Step 1: Understand your current state and goals. Once you clearly understand where you are and where you want to be, you can begin to develop a plan for how to get there.

#Step 2: Identify the areas of your business that can benefit most from automation. This may vary depending on your industry and specific business goals. Still, some common areas to consider are customer communication and support, order processing and fulfilment, accounting and finance, and human resources. 

#Step 3: Researching and selecting the right technology solutions to support your automation goals. Many different types of automation software and tools are available, so it’s important to select the ones best suited to your needs. 

#Step 4: Implementing your automation solutions and reaping the benefits! This process will vary depending on the specific solutions you’ve selected. Still, it generally involves configuring the software, integrating it with your existing systems, and training your employees on how to use it. 

#Step 5: Final step is continuously monitoring and optimizing your automation strategy. Your automation strategy will also need to evolve as your business grows and changes. You can ensure that your automation strategy is always helping you achieve your business goals by continuously monitoring your progress and making adjustments as needed. 

How can Futran Solutions help you expand your Enterprise Automation Strategy? 

Futran Solutions can help you expand your Enterprise Automation Strategy in several ways. We can help you develop and implement a plan to automate your business processes and improve efficiency. We can also help you integrate your existing systems with new automation technologies. In addition, we can provide training and support to ensure that your employees can use the new system effectively. 

If you’re looking for a Cloud Services, Data Analytics, Intelligent Process Automation services also you can learn more about industries specific digital transformation solutions for your business, Get in touch with our Expert now 


The Role of Data Analytics in Digital Transformation

Why is Digital Transformation Essential?

The digital transformation uses digital technologies to create new or improved processes, products, and services. It is essential because it helps organisations to be more efficient and effective and better to meet the needs of their customers and other stakeholders. Additionally, Digital Transformation can help organizations to be more agile and responsive to change and to better compete in the marketplace.

What Drives Companies’ Digital Transformation?

The digital transformation uses technology to create new or different business processes, products, or services. It can improve performance, speed, or efficiency and create new opportunities or business models.

Digital transformation is driven by the need to improve operational efficiency, the desire to better engage with customers, and the need to stay ahead of the competition. Organisations need to invest in new technologies, processes, and organisational structures to digitally transform. This can be challenging, but the benefits of digital transformation are clear.

How Does Companies Digital Transformation Impact the Consumer?

In the past, companies relied on traditional methods to reach their consumers, typically involving print ads, television commercials, and direct mail. However, in today’s digital world, companies are finding that they need to adapt their approach to reach their consumers effectively.

Digital transformation refers to integrating digital technology into all areas of a business. This can be a daunting task, but it can pay off significantly. When done correctly, digital transformation can help a company to improve its efficiency, better understand its customers, and ultimately boost its bottom line.

One of the most critical ways digital transformation can impact consumers is by providing them with a more personalised experience. Thanks to data collection and analysis, companies can now understand their customers more deeply. This allows them to create tailored content and experiences that are more likely to resonate with the consumer.

Digital transformation is changing the way companies interact with customers. In the past, they communicated with customers through television commercials or direct mail, but digital channels like social media and email allow for two-way communication. Companies can now receive feedback from customers in real time and use it to improve their products and services.

Overall, digital transformation significantly impacts how companies reach and interact with their consumers. By providing a more personalised experience and opening up new channels for two-way communication, digital transformation is helping companies to build stronger relationships with their customers.

How can Data Analytics Help in a Digital Transformation?

The digital transformation uses technology to create new or improved business processes, products, or services. Data analytics can play a crucial role in digital transformation by helping organisations to understand their customers, identify new opportunities, and optimise their operations.

Organisations using data analytics effectively will be better positioned to succeed in the digital economy. Data Analytics can help organisations better understand their customers and identify new growth opportunities. Additionally, data analytics can help organisations to optimise their operations and make them more efficient.

Digital Transformation is essential for organisations to stay competitive in the digital economy. Data analytics can help organisations to make the most of their digital transformation initiatives and position themselves for success.

What is the Role of Data Analytics in Digital Transformation?

Organisations increasingly look to digital transformation to improve efficiency, agility, and competitiveness. A key enabler of digital transformation is data analytics, which can help organisations to make better use of their data assets and drive business insights.

The digital transformation uses technology to create new processes, products, or services. Data analytics can help organisations improve customer experience, optimise operations, and make better decisions. Data analytics can help organisations to improve their customer experience, optimise their operations, and make better decisions.

Data analytics can help organisations to identify patterns and trends, understand customer behaviour, and make better decisions. It can also help to improve operational efficiency and optimise business processes. To realise the full potential of data analytics, organisations need to invest in the right tools and capabilities and create a data-driven culture.

What Types of Data Analytics do you Need to Know?

There are many different types of data analytics that you need to know to be successful in today’s business world. Some of the most popular and valuable types include:

  • Descriptive Analytics: This type of analytics helps you to understand what has happened in the past. It can be used to identify trends and patterns in data
  • Predictive Analytics: This type of analytics uses past data to predict future outcomes. It can be used to decide what to do next or forecast future trends
  • Prescriptive Analytics: This type of analytics takes predictive analytics one step further by predicting what will happen and prescribing what should be done to achieve desired outcomes

These types of data analytics are essential to know and understand, and which ones you focus on will depend on your specific needs and goals. However, all of them can be used to improve your business somehow.

How Can Futran Solutions Help in Digital Transformation?

Futran Solutions is a leading provider of digital transformation solutions in USA. We help organisations of all sizes transform their businesses. We offer a wide range of services, including digital strategy consulting, digital transformation consulting, implementation, and training. Our team of experienced digital transformation experts can help transform your business.

Futran Solutions is a leading data analytics company in USA that can quickly help you and your brand go through digital transformation. 

3 Quick Tips To Automate Your Salesforce Workflows

What are Salesforce Workflows?

Salesforce Workflows are a powerful automation tool that can help you automate business processes and improve efficiency within your organization. With Workflows, you can define rules to automate tasks such as creating and assigning records, sending email alerts, and updating fields. You can also specify the order in which actions should be performed and set conditions to determine when a workflow should be triggered.

What is the purpose of Salesforce Workflows?

Salesforce Workflows are designed to automate business processes by creating and managing workflows within the Salesforce platform. Businesses can improve efficiency and productivity by automating key processes while reducing errors and ensuring compliance with company policies and procedures. In addition, workflows can help businesses track and manage their sales pipeline, customer communications, and other key data.

Salesforce workflows allow you to automate repetitive tasks and processes in your Salesforce instance. You can define your workflow process and run it whenever necessary. Salesforce allows you to define your workflow process and run it whenever necessary.

Salesforce workflow process follows five steps:

  1. Create a Process Builder object
  2. Define Process Builder
  3. Create workflow rules
  4. Attach workflow rules to objects
  5. Run your workflows

How are Salesforce Workflows beneficial for a business?

Salesforce Workflows are beneficial for a business in many ways. They can automate repetitive tasks, such as sending emails or creating jobs when a new record is created. This can save time and ensure that essential duties are not forgotten. Workflows can also help to keep data consistent by ensuring that all users follow the same process when working with data. This can help to avoid errors and ensure that data is entered correctly. Lastly, workflows can help to improve communication by sending notifications to users when a task is due or when information is updated. This can help to keep everyone on the same page and avoid misunderstandings.

How can you use Salesforce Workflows in your business?

Salesforce Workflows can automate many tedious and time-consuming daily tasks that business users have to perform. For example, you can use Salesforce Workflows to convert leads into opportunities automatically, or to send out automatic follow-up emails after a meeting.

Salesforce Workflows can also be used to send out automatic reminders for tasks that need to be completed or escalate tasks that are not completed promptly. By automating these tasks, Salesforce Workflows can help improve your business’s efficiency and productivity.

3 Quick Tips To Automate Your Salesforce Workflows

Workflows are a powerful tool in the Salesforce platform. They help you automate many of the necessary business processes that need to happen regularly. For example, they can be used to keep track of a contract between two parties, notify the right people when a contract has been signed, and track when payments need to be made by each party. The best part is that you can customize them to suit any situation. However, as with anything, Salesforce workflows have a learning curve. The best way to get started is to use the automated ones that Salesforce provides. Some of the most useful ones include: Reply to meeting requests with a task or note, Changing case priority when the contract is signed, and Creating a task for a closed case when a case is closed in Salesforce.

If you’re looking to automate your Salesforce workflows, here are three quick tips to get you started:

1. Use Process Builder to automate your business processes. Process Builder is a powerful tool that lets you automate actions and approvals based on the criteria you define.

2. Use Flow to automate your data entry and record creation. Flow is a great way to automate repetitive tasks, saving you a lot of time and effort in the long run.

3. Use triggers to automate your workflows. Triggers are pieces of code that are executed automatically when certain events occur. You can automate tasks such as sending emails or updating records by using triggers.

Following these tips can easily automate your Salesforce workflows and save time and effort.

Things to consider before opting for Salesforce Workflows 

  • Salesforce is a widely used customer relationship management (CRM) software with numerous features.
  • Salesforce workflows are a feature that can be used in various ways.
  • One such way is to automatically route a case to the correct department based on the details of the case.
  • Salesforce workflow can ensure that cases are assigned to the right people so that each team member is accountable for their cases.
  • Salesforce workflows are simple and easy to use, but there are a few things that you must be aware of before using this feature.

There are a few things to keep in mind before opting for Salesforce Workflows.

  • First and foremost, you need to clearly understand your business process and what needs to be automated. Salesforce Workflows can automate a variety of business processes, but it’s essential to know which ones will benefit most from automation.
  • Another thing to consider is the cost of Salesforce Workflows. While the initial investment may be higher than other automation options, the long-term cost savings can be significant. Salesforce Workflows can also be customised to fit your specific needs, further reducing costs.
  • Finally, you need to consider the implementation timeline for Salesforce Workflows. Depending on the complexity of your business process, it can take some time to get everything up and running. However, once Salesforce Workflows are implemented, they can save you time and effort in the long run.

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Calculate the ROI on Infrastructure Automation

Programmable infrastructure and a world where you can take your data with you wherever is the future.

A new era has arrived, one in which software development practices are being applied to physical objects such as roads or bridges for greater efficiency; this idea of transparent skies could very well become a reality soon!

You can’t put a price on efficiency. The return on investment (ROI) of infrastructure automation is essential to consider before you start implementing changes that could be expensive and time-consuming.

How is Automation Valued?

The process of automating a long, manual task can be very beneficial. If you run it frequently enough and with the right system, your savings will grow exponentially as time goes on!

Regarding infrastructure automation, one of the first questions businesses ask is, “What’s the ROI?” In other words, what are the tangible benefits of automating tasks such as provisioning, configuration management, and deployments? And more importantly, how can we quantify those benefits?

In this blog post, we’ll walk you through a simple process for calculating the ROI of infrastructure automation. By the end, you’ll have a clear understanding of the financial benefits of automation and be able to make a strong case for why your business should invest in it.

The Advantages of Infrastructure Automation

Infrastructure automation is the process of automating IT infrastructure configuration, provisioning, and management. It can help organisations to manage their infrastructure more efficiently, improve service quality, and reduce operational costs. In this blog post, we will explore some of the main advantages of infrastructure automation. 

  • Improved Efficiency and Productivity

Infrastructure automation can improve efficiency and productivity. By automating configuration, provisioning, and management tasks, organisations can free up time for other activities, such as developing new features or products and providing customer support. These tasks can reduce errors and improve accuracy.

  • Improved Service Quality

Another advantage of infrastructure automation is that it can improve service quality. By automating tasks such as monitoring and maintenance, organisations can ensure their infrastructure is always running smoothly and efficiently. Additionally, automating these tasks can help identify problems early before they cause significant disruptions. Organisations can provide better service to customers.

  • Reduced Operational Costs

Finally, another advantage of infrastructure automation is that it can help to reduce operational costs. This is because automating tasks such as provisioning and management can help to reduce the need for manual intervention. Additionally, automating these tasks can help improve efficiency and productivity, which can lead to reduced labour costs. In addition, automating these tasks can also lead to reduced energy consumption and waste generation. As a result, organisations can save money on their operating costs. 

There are many advantages of infrastructure automation. Automating tasks such as configuration, provisioning, and management can help to improve efficiency and productivity, improve service quality, and reduce operational costs. If you are considering implementing infrastructure automation in your organisation, carefully weigh all of these factors to make the best decision for your business.

Calculating the ROI of Infrastructure Automation

Now that we’ve looked at some of the benefits of infrastructure automation let’s talk about how you can calculate its ROI. To do this, we’ll use a simple formula:

 (Total savings from automation – Cost of automation) / Cost of automation = ROI%

For example, you spend $5,000 per month on labour to manually provision and manage your servers. You estimate that by investing in an automated system, you could reduce that cost by 50%. The cost of the computerised system itself is $10,000 upfront plus $500 per month in maintenance costs. Using our formula, we get: 

 ($5,000 * 0.5 – $10,000 – $500) / ($10,000 + $500) = -9%

This means that over two years—the amount of time it would take to fully recoup your upfront investment—you would see a negative return on your investment (ROI). In other words, investing in automation wouldn’t make financial sense for your business now.


As you can see from our example above, calculating the ROI of infrastructure automation is relatively simple. However, it’s important to note that other factors besides financial ones should be considered when deciding whether or not to automate your infrastructure. These include the size and complexity of your infrastructure, your company’s culture, and your willingness to embrace change. That said, we hope this blog post has given you a better understanding of how to calculate the ROI of infrastructure automation and why it’s such an important consideration for businesses today. Thanks for reading!

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Redefining Business Process Outsourcing through Business Process Automation

The business process outsourcing (BPO) industry is worth an estimated $190 billion. But what is BPO, and how has it evolved? In this blog post, we’ll explore the history of BPO and how business process automation (BPA) is redefining the industry.

Business Process Outsourcing: An Introduction

Business process outsourcing (BPO) has been a popular cost-cutting measure for businesses for many years. The concept is simple enough: rather than having an in-house team handle a specific process or task, you outsource it to a third-party provider. This often results in significant cost savings, as BPO providers can leverage economies of scale to deliver services at a lower cost than most businesses could achieve on their own.

However, new development is beginning to change the BPO landscape: business process automation (BPA). BPA involves using technology to automate tasks previously performed by human workers. This includes data entry, customer service, and even complex financial processes.

The History of Business Process Outsourcing

BPO had its roots in the late 1800s when American companies began outsourcing manual labour to countries with lower wages, such as China and India. This practice continued into the 20th century with the rise of telephone operators and data entry clerks. However, it wasn’t until the 1990s that BPO began to take off. 

This was primarily due to technological advances that allowed communication and collaboration across vast distances. Suddenly, businesses could outsource not just manual labour but also knowledge work to countries with lower living costs. This led to the rise of call centres and other forms of customer service outsourcing.

In recent years, there has been a shift away from traditional BPO models. This is due to several factors, including the increasing cost of labour in countries like China and India, as well as the advent of new technologies that make it possible to automate many business processes.

Benefits of BPA 

There are several benefits that businesses can reap from implementing BPA: 

  • Cost savings: One of the primary benefits of BPA is that it can help businesses save money. Companies can reduce their labour costs by automating tasks that human workers previously performed. In some cases, BPA can also help enterprises improve their efficiency and reduce other costs, such as errors and rework.
  • Improved quality: Another benefit of BPA is that it can help improve the quality of work. BPA is designed to follow pre-determined rules and procedures. This contrasts with human workers, who may make mistakes or take shortcuts that result in lower-quality work.
  • Increased capacity: A final benefit of BPA is that it can help businesses increase their capacity without incurring additional costs. This is because BPAs can work faster and for longer hours than human workers. In some cases, this increased capacity can help businesses meet spikes in demand or complete time-sensitive tasks more quickly. 

Implementing BPA

If you’re interested in implementing BPA within your business, there are a few things you’ll need to do:

  1. Determine which processes you want to automate: The first step is to evaluate your business processes and determine which ones would be candidates for automation. To do this, you’ll need to consider factors such as the complexity of the process, the frequency with which it needs to be performed, and the availability of data and applications required to support it.
  2. Identify the right tools: Once you’ve identified which processes you want to automate, you’ll need to select the right tools. There are many different types of BPAs available on the market today, so you’ll need to evaluate your needs and choose the tool best suited for your specific requirements.
  3. Define success criteria: Before beginning any automation project, it’s essential to define what success looks like. This will help you select an appropriate tool and set realistic expectations for the project’s outcomes.
  4. Implement and test: Once you’ve chosen an agency and defined success criteria, you’re ready to implement your BPA solution. Be sure to test it thoroughly before rolling it out into production to address any potential issues before they cause problems for your business operations.

Business Process Automation: The Future of BPO?

Business process automation (BPA) is the use of technology to automate repetitive, low-value tasks typically performed by human workers. BPA can be used to automate a wide variety of business processes, including data entry, invoice processing, and lead generation.

One of the critical benefits of BPA is that it can help businesses reduce their dependence on human labour. This is especially important in today’s economy, where many companies struggle to find enough qualified workers to fill open positions. By automating low-value tasks, companies can free their employees to focus on more strategic initiatives.

BPA is also more efficient and accurate than human workers, and machines can work 24 hours a day, 365 days a year, without getting tired or making mistakes. This increased efficiency can help businesses save money and increase profits.


The business process outsourcing industry is evolving thanks to advances in technology rapidly. Business process automation is redefining what is possible in terms of outsourcing and helping businesses save money and increase efficiency in the process. In the future, we can only expect BPA to become more prevalent as companies continue to search for ways to cut costs and improve performance.

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How to Embed Tableau or Power BI Dashboards into Web Pages without Using an Iframe

Iframe: An Introduction

Iframes are an HTML element that allows you to embed one HTML document inside another. While they are commonly used to embed videos or maps on websites, they can also be used to embed dashboards created in Tableau or Power BI. However, iframes can cause problems with security and website loading times, which is why some developers prefer to avoid using them. So, how can you embed a Tableau or Power BI dashboard on a webpage without using an iframe? Keep reading to find out.

Ways to Embed iFrame to your Web Pages

Many web developers shy away from using iframes because they can be difficult to work with. However, iframes are often the only way to embed Tableau or Power BI dashboards into web pages. If you’re looking for a way to embed your dashboards without using an iframe, read on!

Let us walk you through 3 methods for embedding Tableau or Power BI dashboards into web pages. These methods are:

1. Use Tableau’s or Power BI’s JavaScript API

2. Use a third-party service like Publitas

3. Use an open-source solution like Koalas

We’ll also provide a brief overview of each method so that you can decide which one is right for you. 

Method 1: Use Tableau’s or Power BI’s JavaScript API

  • If you’re aTableau or Power BI user, then you’re in luck! Both platforms offer a JavaScript API that allows you to embed your dashboards into web pages without using an iframe. 

The biggest advantage of using the JavaScript API is that it gives you full control over how your dashboard is rendered on the page. For example, you can choose to display the dashboard as a lightbox pop-up or inline within the page. You can also specify the size and position of the dashboard on the page. 

Another advantage of using the JavaScript API is that it’s relatively simple to set up and use. However, one downside is that it requires some knowledge of HTML and CSS in order to properly configure it. 

Method 2: Use a Third-Party Service like Publitas 

  • If you’re not a web developer and don’t have any knowledge of HTML or CSS, then using a third-party service like Publitas is probably your best bet. Publitas offers an easy-to-use platform that allows you to embed your Tableau or Power BI dashboards into web pages with just a few clicks. 

The biggest advantage of using Publitas is that it’s very user-friendly and doesn’t require any knowledge of HTML or CSS. Another advantage is that Publitas offers a wide range of customization options so that you can control how your dashboard looks on the page. 

However, there are some downsides to using Publitas. First off, it’s a paid service, so you’ll need to sign up for one of their subscription plans in order to use it. Additionally, because Publitas is a third-party service, there’s always the potential for compatibility issues between their platform and your dashboard software (e.g., Tableau or Power BI). 

Method 3: Use an Open-Source Solution like Koalas

  • Koalas is an open-source solution that allows you to embed Tableau or Power BI dashboards into web pages without using an iframe. The advantage of using Koalas is that it’s free to use and doesn’t require any knowledge of HTML or CSS. Additionally, Koalas offers a wide range of customization options so that you can control how your dashboard looks on the page. 

There are some downsides to using Koalas, however. First off, because it’s an open-source solution, there’s always the potential for compatibility issues between Koalas and your dashboard software (e.g., Tableau or Power BI). Additionally, Koalas doesn’t offer as many features as Publitas (e .g . , lightbox pop – ups), so keep that in mind when deciding which solution is right for you. 

Choosing the right method for embedding your Tableau or Power BI dashboard into a web page depends on several factors, including your level of technical expertise, budget, and desired features. We hope this blog post has helped you better understand your options so that you can make an informed decision about which method is right for you.


Iframes are commonly used to embed dashboards created in Tableau or Power BI onto websites. However, they can cause problems with security and website loading times. As such, some developers prefer to avoid using them altogether. Luckily, there are two methods that you can use to embed a Tableau or Power BI dashboard on a webpage without using an iframe. So, whether you’re a developer who wants more control over the code or someone who just wants an easy solution, there’s a method here for you.

5 Impactful Ways IPA is Disrupting the Insurance Industry  

The use of Intelligent Automation (IPA) in insurance is making big waves in a once archaic industry. By operating in a highly regulated environment with demanding clients, insurers advocate the introduction of artificial intelligence into their daily processes. 

To gain a competitive advantage, several insurers have already deployed an automation strategy in areas like new Business Processing, Claims Processing, and Finance. The insurance industry is currently intensively evaluating use cases for intelligent automation in order to increase the efficiency of current processes and thus reduce operating costs. 

According to McKinsey: “IPA can cut the cost of insurance claims processing by up to 30% and a large insurer could more than double profits over 5 years by digitizing existing business.” On that note, let’s quickly understand how IPA is disrupting the insurance industry.  

1. Digitally powering a changing insurance landscape  

The insurance market has become competitive and more robust in recent years with the arrival of online P2P insurers, technology operators, and insurance players. While digitization in the insurance sector is bound to create opportunities, it also presents new challenges for traditional players. 

With low-interest rate scenarios, the income streams of old insurance companies quickly dry up, as premiums from clients investing in different financial institutions do not pay the same returns as in recent years. In the future, these challenges may increase, due to the rapid pace of digitization and changing customer preferences. 

However, insurers who have taken the pulse of the digital revolution and innovated their products and value chain have grown. 

2. Analyzing operations and optimizing business processes 

The insurance industry is taking an approach where it holistically implements intelligent process automation more effectively to improve its performance.  

The whole approach is to analyze end-to-end operations and find new and efficient ways to use automation technologies to optimize business processes. The technology not only liberates the employees from the hassle of doing repetitive, paper-based tasks but focuses more on people-oriented tasks and helps in delivering personalized, top-quality customer service backed by complicated and real-time data profiles. 

IPA can be effectively utilized by insurance companies to scan photographs and analyze and clear damage or settlements in a more effective and quick manner. Nowadays, the use of high-end voice technologies can help bring down the insurance settlement error rates to about 6 percent (which equals that of an average human). The combination of voice analysis and image recognition technology can help an insurer reduce the challenges or complexities associated with adjusting and assessing claims. 

3. Addressing challenges faced by the insurance industry  

Insurance companies face multiple challenges in this increasingly digitized world. Here are some of the main hurdles insurers face: 

Manual Data-Entry  

Insurers suffer from tedious, prolonged, and tiresome activities like collecting and entering data which is done by humans. These processes are expensive, prone to inaccuracies due to human error, and result in slow response times.  

Accommodates Strict Regulatory Standards  

Operating in multiple regulatory jurisdictions, insurers must adhere to evolving rules regarding capital regulation, transparency, reporting, and interactions with clients. Insurance companies can face heavy fines and damage their reputation if they fail to comply.  

Legacy Applications and Miscellaneous Systems  

Insurers’ banking processes are heavily dependent on legacy systems and software. These programs can no longer meet the needs of modern customers and processes. Companies must invest a large part of their budget and resources to implement new technologies capable of meeting these requirements 


Insurers are subject to seasonal peaks which only become more difficult in the event of a large-scale disaster. Such spikes require the complaint process to be efficient and accurate when dealing with a large amount of incoming data.  

Increasing Demand for Better Client Service 

Today’s insurance customers are tech-savvy and have little patience for bad customer service. They expect transparency, customizable options, and fast response times and are ready to go around a large number of competitors in the market if their needs are not met. 

4. Deploying bots for rudimentary decisions 

IPA is already changing the way insurance companies operate. The bot’s hardworking workforce not only emulates repetitive, rule-based transactional and administrative tasks but also handles some basic decision-making levels. Experts in the human domain are therefore free to focus on more strategic tasks involving reasoning, judgment, and emotional intelligence.  

This digital workforce of bots is getting smarter with Intelligent Automation enabled by transformational technologies like Machine Learning (ML), Computer Vision, Artificial Intelligence (AI), and Natural Language Processing (NLP). Typical areas where intelligent automation makes a huge difference are: 

  • Policy Administration and Servicing  
  • Renewal Processing 
  • Claims Processing  
  • Underwriting 
  • Regulatory Compliance  
  • Process and Business Analytics 
  • Sales and Distribution  
  • Finance and Accounts 

5. Future-proofing the insurance industry  

With IPA in the increasingly sophisticated insurance industry, it will provide a cost-effective way to meet rapidly changing regulatory requirements and help businesses focus on long-term strategic issues. AI-based support can reduce documentation times by up to 80%, making insurance companies more profitable.  

Today’s businesses need to rethink how they want to use human potential and how much they can trust a computer to run their operations. In this way, one thing becomes clear: human contact will become paramount in the future, especially when robots will perform most of the repetitive and mundane tasks.  

Although high-frequency products are digitized and automated to a greater extent, it can be difficult to convert existing policies in this new field, it is not only a technological challenge, but the product must also evolve to meet the needs of current market conditions and regulatory landscape. Insurers will need to consider digitization from a broader perspective that includes product innovation, services, and business models. 


Insurers can profit vastly from Intelligent Automation, and those who have already turned to automated solutions are already seeing the impact. By effectively planning and implementing AI solutions, businesses can transform their operations, reduce costs, increase employee engagement, and improve the customer experience. 

Futran Solutions has partnered with leaders in the industry (e.g. Automation Anywhere) to provide a solution that is rooted in domain experience, built on a solid foundation, and can be scaled incrementally. We specialize in AI and RPA technologies, however, we understand that the critical success factor for automation programs is the domain knowledge about the processes, and not only the technology. 

Futran Solutions has worked with insurtech start-ups as well as global insurance leaders to develop Intelligent Automation solutions for improving business processes. Our team has experience in creating custom automation applications that use visual recognition, machine learning, and other AI tools that simplify the management of routine tasks, whether it’s underwriting, claims processing, or customer experience. 

Futran Solutions is a Digital Technology organization focused on Data Analytics, Cloud, Automation, and New Age App Development. 

3 Strategies for cloud enabling your business

As per IDG Cloud computing survey, 92% of organization’s IT environment is at least somewhat in the cloud today. If you are in those 8% who have not adopted cloud yet, you are clearly missing out on the benefits that other organizations are getting. By now, I am sure you know the most benefits that Cloud infrastructure offers, but let’s refresh it once more –

  1. More Resiliency – The cloud providers scale up and down as per your seasonal needs. It is the most ideal way to support your growth, as you don’t need to purchase and hold assets for a peak requirement, but you can adjust as you go along.
  2. Less Headache – You don’t need to keep an army of people to upkeep your servers, manage security and hardware failures. You can sleep well knowing that the cloud providers are well-equipped in security and disaster recovery capabilities to ensure safekeeping of your assets and data. You, of course, need help to plan, configure and monitor it, but once you get the setup right, it is a smooth journey.
  3. Access to new capabilities – The cloud providers offer advanced capabilities and services that make your life easier. With a competitive market, the more and more services are being made available and the cost is going down. In 2021 AWS: reinvent, Amazon announced more than 50 new services on the top a very mature array of services. You can access these capabilities with a click of button, right from document storage to artificial intelligence, and create growth opportunities for your business.
  4. Potentially less cost – I am being careful here as many organizations have seen increased monthly spend when they compare with their current ‘infrastructure’ costs. However, if you look at it holistically by adding people/process/tools costs of running your current (and future business), the cloud costs will be potentially much lesser.

If you are convinced and are thinking of adopting cloud for your business, what should be your strategy for adoption?

There are following three popular strategies that our customers have adopted –

  1. Lift and Shift

    If you have a portfolio of applications on your premise, the fastest way to address your ‘cloud adoption’ business case is by lifting and shifting your applications cloud. It makes sense if you are going to get rid of your data center (or hosting provider) and save money on operations by migrating to cloud.
    Although you can do it manually by evaluating every application, for a portfolio of applications, tool-based migration process is preferred. There is a very strong tooling ecosystem for AWS, including its own Cloud endure ( now AWS MGN), to support the migration. The tools can help you right from ‘Discovery and Planning’, ‘Creating a business case’, Migration and also post-migration ‘Monitoring and Support’.

  2. Fit and Shift

    It is my favorite option as it lets you leverage the new capabilities that Cloud offers while preserving the value of your legacy investments. It includes selectively replacing components of your current application by ‘cloud managed’ components. For example, you can swap an Oracle database for AWS RDS, and reduce your license costs and maintenance efforts. As you are developing a strategy by assessing every application, it takes a longer time (~8-12 weeks for 30 applications) to define your migration strategy, but your potential benefits are likely to be much higher than just ‘lifting and shifting’ to cloud.

  3. Don’t Shift, Go Native

    If you are convinced that your legacy is not going to support your future growth, it is better to re-architect your applications and re-develop using cloud native capabilities. The cloud provides many platform services to rapidly build and deploy a ‘cloud-native’ application, so it may not be overly expensive option. For a global association of risk professionals, we recently re-developed their mission-critical financial risk estimation application within just 2 months, by reusing their existing python based code and leveraging AWS serverless and RDS services. This approach not only saved the development and maintenance costs, but also provided a scalable solution to onboard new associates very easily.

In conclusion, the cloud provides significant benefits to your business and there are proven strategies to adopt the cloud. Futran, in partnership with AWS, helps organizations to define the migration strategies and adopt it in cost-effective, risk-free way. Please contact a Futran Cloud Specialist if you want to know more about how we can help.

The Big Data Game: How Data is Causing Major Metamorphosis in The Insurance Industry

Today, data is an asset that can be used both internally and externally. Companies can collect more information than ever before in a variety of ways. Digital interactions with customers on mobile devices and stationery allow us to track interactions and requests.

The Internet of Things (IoT) has provided billions of connected devices and objects equipped with tools to measure, record and communicate information about purchases, customer responses to advertising campaigns and marketing messages that can be captured and analyzed.

Accurate information requires data analysis programs that can easily collect, store, analyze, display, and report on information from a variety of sources. These insights provide business leaders with the information they need in real-time to make better decisions.

The Data-Backed Change

With converting client expectancies and the sheer expanse of data being collected, insurance businesses are already converting their models and processes.

Among the high-quality modifications are the following:

  • Investment in tools to better understand their customers, their expectancies and their needs
  • Development of recent insurance alternatives to provide guidelines which are shielding extra items
  • Responding to an ageing populace whose insurance needs are converting in massive numbers and quickly
  • Realtime processing and mobile apps that respond to the expectancies of younger customers, who anticipate a digital-first approach (this pace and responsiveness are often contrary to the traditional approaches insurers had in the past)
  • Using new technology inclusive of blockchain, artificial intelligence, machine learning, and the IoT to create better operational efficiencies and create more connections with objects and customers

Challenges faced by insurers in leveraging data to drive digital transformation

Digital transformation provides a fantastic possibility for insurance companies. However, the same companies may also face limitations that delay the utilization and leveraging of data.

Among those problems are:

Lack of Policies and Procedures: 

Many insurance companies have grown because of acquisitions, which means that the integration of systems and policies is challenging.

The data-driven insurance company needs:

  • Data governance structures and policies
  • Consistent data definitions
  • Clarity of data ownership
  • Standards for the collection, storage and use of data
  • Data security guidelines

Cultural and Organizational Roadblocks: 

An insurance company that desires to achieve success in the use of data in new approaches needs to address these concerns promptly:

  • Internal cultural variations in how data is seen, valued and used
  • Data stored in silos without standardization and a single source of information
  • Complex data structures
  • Inconsistent data formatting
  • Reluctance to share data internally
  • Data quality and more than one kind and sources for data (structured, unstructured, collected, purchased)

Technological Barriers:

Technology is a common barrier or leveraging data. Challenges include:

  • Data stored both in the cloud and on-premises
  • Legacy systems, often highly customized
  • Lack of certified internal IT resources

Leverage data with Futran  

Here are some recommendations for optimizing the opportunity for digital transformation for Insurance companies.

  • Invest in Data Analytics – Big data analysis tools enable insurers to collect and use data from multiple sources at the same time, identify patterns, better detect fraud, and resolve cases faster.
  • Using advanced OCR software – The insurance process still relies on paper, either that it generates or that comes from other sources. Sound OCR software reduces manual entry and re-entry, promotes better storage, retrieval and analysis of unstructured data while accelerating processes.
  • Improves two-way communication – Insurers need to better engage with their customers — apps, content, and messaging tools. Tools should be primarily mobile and include features to capture interactions and outcomes.
  • Use AI to improve engagement – Artificial intelligence tools like virtual assistants can provide customers with the information or live assistance they need, saving resources and fixing routing issues.
  • Partners for Transformation – Insurers need strategic partners to help them collect, analyze and use data for digital transformation.


Emerging Leaders in the insurance industry are using insurance data analytics to manage risk selection and pricing strategy decisions. New-gen technology is working progressively to implement regulatory approaches to understand big data in a variety of insurance transactions such as underwriting, claims management, customer satisfaction and policy management to provide better predictive analytics. This allows insurance companies to describe the analytical decision-making process in all of their internal processes and business operations.

Futran helps insurance companies with their digital transformations by providing the best Data Analytics solutions such as Cloud-Based Data Warehouse & Data-Lake, Data Management, Managed Services & Analytics Model Development.

Futran Solutions Joins Duck Creek Technologies Partner Ecosystem as Consulting Partner

EDISON, N.J., June 21, 2021 /PRNewswire/ — New-Jersey-based digital technology organization Futran Solutions announced today that it has been named a consulting partner of Duck Creek Technologies, a leading provider of SaaS core systems for P&C insurance businesses.

As a digital in sourcing partner, Futran is able to extend the Duck Creek Platform’s capabilities and technology to partner organizations and mutual customers. Futran’s move to partner with Duck Creek comes just a few weeks after Anil Vazirani joined Futran Solutions as CEO. With over 20 years of dedicated experience in the insurance sector, Vazirani has adopted a host of measures to broaden Futran’s insurance practice. This consulting partnership with Duck Creek is slated to be the first of these important measures.

Futran Solutions Joins Duck Creek Technologies Partner Ecosystem as Consulting Partner

Commenting on the partnership, Vazirani said, “Futran’s vision is to be the ‘Best Insourcing Partner’ for insurers and help them build in-house competency in the insurance domain and Duck Creek solutions by seeding in the best talent and bringing in proven accelerators. Futran specializes in Business Analysis, Front Ends, Integrations, and Data Solutions.”

Futran has also developed its “Make it Ez” framework for simplifying implementation and testing processes, and has invested in developing accelerators such as EzApp, EzBot, and EzAPIs with a set of reusable components. Using its experience in the insurance domain, Futran has developed add-on engagement solutions such as Quick Quote, Claims FNOL and Underwriting Approval Management.

The partnership between Futran Solutions and Duck Creek technologies has been effective since June 1, 2021.