The COVID pandemic has affected millions of people across the world, leading to the onset of one of the greatest economic setbacks of all time with business in all fields and sectors affected significantly. Science and technology have emerged heroes in these dire circumstances with advancements in health care and Information technology coming to our aid, allowing our sustenance and functioning. Intelligent Process Automation is one such advancement that has changed the course of work processes in various industries especially Healthcare, reducing the burden of the workload on us. Here are a few insights on how Intelligent Process Automations is democratizing Health care access during the second wave of COVID – 19.
Introduction
Intelligent Process Automation is a convergence of automation capabilities involving the application of AI related technologies such as Machine learning, Cognitive automation etc. to Robotic Process Automation resulting in the dramatic elevation of business value for your clients. It empowers companies and organizations to improve their overall efficiency in input management and enhances customer experience and satisfaction. IPA has played a great role in simplifying work processes in the fields of Insurance and Finance and its biggest contribution is to the field of Healthcare during the COVID pandemic. The field of automation is growing rapidly with a predicted growth from $250 million in 2016 to $2.9 billion in 2021, showing the enormous growth and reception to its various applications.
Applications of Intelligent Process Automation in Healthcare
IPA has found a variety of applications in the field of healthcare and has become a very popular solution with great reception to it. It has provided greater freedom and flexibility for the technical teams in healthcare as it assumes most roles in patient scheduling, document management etc. allowing healthcare professionals to focus on the work at hand – Saving lives. Documentation is an essential and mandatory part of all healthcare procedures and IPA assumes complete responsibility for it, simplifying the processes and patient interactions. Here are a few applications of IPA in healthcare
Patient Scheduling:
IPA handles patient interactions through chatbots and interactive tools allowing it to comprehend patient needs accurately and triage patients before the treatment procedures. Patients can clear out any queries regarding the procedures with the chatbots and consult regarding any other issues with professionals using the same. The use of IPA eliminates all kinds of bias in-patient admissions and appointment scheduling ensuring equal chances for everyone based on their symptoms and medical requirements. Multi-speciality hospitals with different departments and hundreds of patients everyday will definitely find IPA significantly simplifying patient interactions and improving customer experience. It also helps in easier documentation of data for reference and research purposes.
Insurance and Finance Management:
IPA can also assist patients and healthcare facilities with insurance and finance management. The rising costs of healthcare facilities increase patient dependency on insurance policies and the proper documentation of patient information enabled by IPA ensures patients insurance requests are processed at an earlier time frame. IPA can be used to work through the repetitive tasks involved in insurance claims and validate the claims, allowing professionals to process the claims at a faster rate.
Supply Regulation:
IPA helps hospitals keep a tab on medical supplies available in hospitals allowing centres to procure essential equipment with adequate time in hand. Records of important commodities such as vaccines and Oxygen cylinders can be maintained efficiently using IPA, ensuring proper distribution of the commodities to patients who need them.
It is of great assistance during times like COVID when there are a huge number of patients at hand and even distribution of all the commodities is required.
IPA also Regulatory Compliance: ensures hospitals and officials are compliant of all rules and regulations as per the Government medical boards. It helps record and process all information efficiently keeping data organized for audits and inspections.
Role of Digital Partners in IPA
IPA can transform your work processes in healthcare facilities, allowing you to process an increased number of patients in a shorter period. Digital companies can be of great assistance in guiding you to set up the IPA platforms at your offices. Companies like Futran Solutions with their unique talent ecosystems and extensive experience in setting up IPA across various fields such as Finance, Insurance, Healthcare, Banking etc. have helped many companies and organizations transform their work regimes to high efficiency systems. The sound technical support and experience offered by such competent digital partners can create a vast difference in your experience with IPA and help smoothed the learning curve associated with them.
Conclusion
Change is the only constant thing in our ever-changing environment and the pandemic too shall pass. We need to adapt to modern advancements in our fields to stay at pace with our increasing demands and keeping ourselves technologically updated is the only way to do it. Update your work processes and provide patients the best they deserve with IPA assisting you every step of the processes and companies like Futran solutions by your side throughout your journey.
