Core System Modernization
for Insurers
Leap from legacy to lean with minimum latency
Leap from legacy to lean with minimum latency
Several insurance carriers have embraced heavy weight digital change to mitigate issues like greater financial insecurity, higher rates of mortality and shrinking numbers of in-person interactions. Many other carriers are following suit.
Two motives that are emerged clearly are:
The problem is in the fact that most of these revamped digital programs are not quite as effective as promised.
The reasons for digital projects not yielding desired results are manifold. However, one of the biggest challenges for insurers is the legal Policy Administration Systems (PAS). As it stands in 2021, very few insurers have made any type of investments in their PAS. Of those who have done so, several are struggling with the way forward.
As far as PAS goes, here are the major challenges in core transformation for insurers:
Insurers are often found wanting when it comes to knowledge or documentation about the existing application’s landscape or even its functionality.
This typically translates into a raging and internalized fear of job losses among executives and managers alike. This stems from several prejudices about modernization.
More than time and resources, it is the lack of will in the management to enforce a new system that promises better results but requires structural changes.
Change management is not easy - the most common reason for failure being the lack of an impactful leader who reinstates belief in the team and new processes simultaneously.
Improvements in processing time and transparency can also happen by improving the in-and-out flow
of data systems instead of replacing them outright. With this, a broader partner ecosystem
can be leveraged to make better product selection, underwriting premium-related calculations,
thereby edging past the competition.
Integrated modernization consists of resolving a Policy Administration System through a system that is custom built or purchasing an off-the-shelf product.
One targeted method chosen by several carriers is to replace the shoddy PAS experience with a more
customer-happiness-centric approach through enterprise business intelligence and process management.
Using this practice, a carrier can arm their internal call center agents with always-accurate information
from the legacy PAS to share with customers while they are on the call. This will lead to significantly
higher customer satisfaction.
A potential turnaround of core practices might call for starting with a clean slate, too. This can be done
in one of two ways – make use of an insurtech venture or create a new PAS product with the
capabilities to accommodate future products.
Futran empowers insurance businesses with core modernization and restructuring of their Policy Administration Systems.
Futran’s unique talent implementation model helps clients build future workforces capable
of building their native practices on insurance technologies.
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