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To lead in the digital world, you can’t afford to have manual backoffice processes that are inefficent and not-responsive. Customer experience depends on the turn-around time and quality of the response. It is important to integrate digital automation solutions with apt human interventions to provide meaningful experiences.
At Futran, we specialize in AI and RPA technologies, however, we understand that the critical success factor for automation program is the domain knowledge about the processes, and not only the technology. We have augmented our automation practice with domain experts in various industries including financial servcies, insurance, life sciences and healthcare.
Assessment of processes, automation potential and defining end-to-end automation journeys with ROI estimations
Intelligent automation by leveraging AI, RPA and 'Human-in-the-loop' applications
Scaling up enterprise automation, maintaining RPA bots and managing exceptions
Case Study:
Fraud Detection automates timely alerts, notifications while processing credit applications by identifying anomalies and potential fraud for a leading global bank
Benefits:
1. 10X improvement in processing time (20min to 2 min)
2. Automated fraud detection with a yearly saving of 900 hours
3. Simplified process of investigation commentary
4. Technologies - UiPath, SQL server, GFX system, GFT wire inquiry system
Case Study:
Achieved Order-to-Cash (OTC) Operational Excellence using report automation with Tableau which resulted in reduced labor hours for a Global Leader in Pharmaceutical
Benefits:
1. Reduced Manual Labor Hours & Eliminated process waste
2. No manual data manipulation and No delay in data
3. Enhanced Customer experience & automated financial calculations
4. Maximised ROI by reducing production and compliance costs
Case Study:
Fraud Detection automates timely alerts, notifications while processing credit applications by identifying anomalies and potential fraud for a leading global bank
Benefits:
1. 10X improvement in processing time (20min to 2 min)
2. Automated fraud detection with a yearly saving of 900 hours
3. Simplified process of investigation commentary
4. Technologies - UiPath, SQL server, GFX system, GFT wire inquiry system
Case Study:
Achieved Order-to-Cash (OTC) Operational Excellence using report automation with Tableau which resulted in reduced labor hours for a Global Leader in Pharmaceutical
Benefits:
1. Reduced Manual Labor Hours & Eliminated process waste
2. No manual data manipulation and No delay in data
3. Enhanced Customer experience & automated financial calculations
4. Maximised ROI by reducing production and compliance costs
Futran's EzBot framework provides
15 to 20% acceleration through assessment/process mining tools, ready bots and reusable components
Futran brings in domain experience and practices for tacit knowledge mining, thereby reducing exceptions and improving outcomes
Futran has partenered with leaders in the industry (e.g Automation Anywhere) to provide a solution that is rooted in domain experience, built on a solid foundation and can be scaled incrementally
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