IPA is Democratizing Healthcare

How IPA is Democratizing Healthcare Access During the Infamous Second Wave of Covid-19

The COVID pandemic has affected millions of people across the world, leading to the onset of one of the greatest economic setbacks of all time with business in all fields and sectors affected significantly. Science and technology have emerged heroes in these dire circumstances with advancements in health care and Information technology coming to our aid, allowing our sustenance and functioning. Intelligent Process Automation is one such advancement that has changed the course of work processes in various industries especially Healthcare, reducing the burden of the workload on us. Here are a few insights on how Intelligent Process Automations is democratizing Health care access during the second wave of COVID – 19.


Intelligent Process Automation is a convergence of automation capabilities involving the application of AI related technologies such as Machine learning, Cognitive automation etc. to Robotic Process Automation resulting in the dramatic elevation of business value for your clients. It empowers companies and organizations to improve their overall efficiency in input management and enhances customer experience and satisfaction. IPA has played a great role in simplifying work processes in the fields of Insurance and Finance and its biggest contribution is to the field of Healthcare during the COVID pandemic. The field of automation is growing rapidly with a predicted growth from $250 million in 2016 to $2.9 billion in 2021, showing the enormous growth and reception to its various applications.

Applications of Intelligent Process Automation in Healthcare

IPA has found a variety of applications in the field of healthcare and has become a very popular solution with great reception to it. It has provided greater freedom and flexibility for the technical teams in healthcare as it assumes most roles in patient scheduling, document management etc. allowing healthcare professionals to focus on the work at hand – Saving lives. Documentation is an essential and mandatory part of all healthcare procedures and IPA assumes complete responsibility for it, simplifying the processes and patient interactions. Here are a few applications of IPA in healthcare

Patient Scheduling:

IPA handles patient interactions through chatbots and interactive tools allowing it to comprehend patient needs accurately and triage patients before the treatment procedures. Patients can clear out any queries regarding the procedures with the chatbots and consult regarding any other issues with professionals using the same. The use of IPA eliminates all kinds of bias in-patient admissions and appointment scheduling ensuring equal chances for everyone based on their symptoms and medical requirements. Multi-speciality hospitals with different departments and hundreds of patients everyday will definitely find IPA significantly simplifying patient interactions and improving customer experience. It also helps in easier documentation of data for reference and research purposes. 

Insurance and Finance Management:

IPA can also assist patients and healthcare facilities with insurance and finance management. The rising costs of healthcare facilities increase patient dependency on insurance policies and the proper documentation of patient information enabled by IPA ensures patients insurance requests are processed at an earlier time frame. IPA can be used to work through the repetitive tasks involved in insurance claims and validate the claims, allowing professionals to process the claims at a faster rate.

Supply Regulation:

IPA helps hospitals keep a tab on medical supplies available in hospitals allowing centres to procure essential equipment with adequate time in hand. Records of important commodities such as vaccines and Oxygen cylinders can be maintained efficiently using IPA, ensuring proper distribution of the commodities to patients who need them. 

It is of great assistance during times like COVID when there are a huge number of patients at hand and even distribution of all the commodities is required. 

IPA also Regulatory Compliance: ensures hospitals and officials are compliant of all rules and regulations as per the Government medical boards. It helps record and process all information efficiently keeping data organized for audits and inspections.

Role of Digital Partners in IPA

IPA can transform your work processes in healthcare facilities, allowing you to process an increased number of patients in a shorter period. Digital companies can be of great assistance in guiding you to set up the IPA platforms at your offices. Companies like Futran Solutions with their unique talent ecosystems and extensive experience in setting up IPA across various fields such as Finance, Insurance, Healthcare, Banking etc. have helped many companies and organizations transform their work regimes to high efficiency systems. The sound technical support and experience offered by such competent digital partners can create a vast difference in your experience with IPA and help smoothed the learning curve associated with them.


Change is the only constant thing in our ever-changing environment and the pandemic too shall pass. We need to adapt to modern advancements in our fields to stay at pace with our increasing demands and keeping ourselves technologically updated is the only way to do it. Update your work processes and provide patients the best they deserve with IPA assisting you every step of the processes and companies like Futran solutions by your side throughout your journey.


DevOps, CIOs & Learning: The Handbook to Organizational Rollout of DevOps

CIOs and DevOps have worked together successfully for a while now. DevOps lets organizations deliver business transformation with the best customer experience. From the smallest organizations to large giants like Capital One, Walmart, Netflix and Target, the industry as a whole has eaten from the DevOps pie. However, the full potential of DevOps is still yet to be unlocked. This is where CIOs need to understand and lead the call for a change in the corporate culture.

Most leaders now understand that institutionalized behavior in consumers cannot be changed. That is perhaps why most CIOs are generally averse to adopting new technologies. But still, CIOs must make the important realization of understanding when technology becomes imperative for survival.

DevOps Works Best in a Learning Culture

A culture conducive to learning is required for DevOps to work the way it should. Then, those who have the right skills should lead to the holistic automation of the entire business process. Most people that meet this challenge will have a definitive edge over their competition.

While it is easy to talk about holistic development through DevOps, a lot has to fall into place for it to happen successfully. At the organizational level, it must start with an assessment. There has to be an audit of the present infrastructure as a well-structured development pipeline. The DevOps team must also recognize the best set of tools for initiating business transformation.

Agile Takes Over Traditional, Linear Thinking

DevOps plays the most significant role in product/solutions based teams. Effective DevOps is about the fusion of development and operations in these teams. Product life cycles totally feed on product teams. Such reorganization takes away the issue of automation being reserved to just product-based silos.

It is imperative that automation will take over a lot of manual computing. Intelligent automation and its adoption across product lifecycles will eradicate human errors, reduce risks and drive enhanced service quality.

Less of Blame, More of Learning

Let’s admit it: whenever something goes wrong at the organizational level, one process is inadvertently made to be the scapegoat. Of course, other measures are also taken to prevent the next failure. In time, the processes pile up, adding tremendous delays as well as layer upon layer of defunct bureaucracy. Resultantly, there’s rarely (if ever) any future value stored in these processes. What follows is less confidence in future DevOps initiatives within the organization.

There has to be a lot of trusts for DevOps to work. The process has to be executed by teams that place trust in one another. Moreover, tasks must be executed together and failure must be used as an opportunity to learn more and drive greater value. In such collaborative environments, production failures will lead to a change in codes and automated testing schedule.

The whole point of placing such safeguards is ensuring that mistakes are not repeated. Plus, production changes are delivered well in time so that there is rapid rollback or resolution in the event of a failure. This process helps build a foundation for learning from past mistakes. Moreover, it also promotes an atmosphere conducive to learning through the whole organization.

Automation Silo Replacement

There is no running away from automation in Industry 4.0. And it has to happen at every stage of the life cycle of business transformation. At the moment, automation only exists within processes. It has only lately begun to work across different processes. The lack of automation affects knowledge management as well as the automation of handoffs.

Once human intervention and manual data processing are brought down significantly, process speeds will increase. Let’s say the operations team gets more performance management data and yet finds it difficult to share it with the development team. An automated feedback loop shall ensure that development teams receive the required information quickly. This way, any unforeseen event will affect the minimum number of customers.

Continuous Integration & Continuous Deployment

Continuous Integration and Continuous Deployment is the new benchmark through different stages of app development. The major stages that constitute CI/CD framework involve continuous integration, continuous delivery and continuous deployment.

With the CI/CD model, organizations can derive maximum output from DevOps integration. The CI/CD pipeline does away with a substantial amount of collaborative woes of development and operations teams.

Can Millennials/GenZ Disrupt Lean-Agile Enterprises?

Can Millennials/GenZ Disrupt Lean-Agile Enterprises?

Here is a question most enterprises ask and few can correctly answer:

How do you get the best millennial talent to work for you?

Millennials and the GenZ are two groups that are maturing up to be a part of the workforce. I have seen scores of companies chasing millennial/GenZ talent and failing horribly at it. The sole reason is the companies are chasing after millennials with just a job list in hand and have no idea about what the people they are pursuing really want/need.

The common strategy that businesses put into play comprises of flexible work privileges and open workspaces. Others use the happy hours on Thursdays or organize beer parties on Fridays.

While all these can do just about enough to catch the eyes of millennials, they do not really answer the core question: what is that millennials and the GenZ really wants? They basically want a few things:

  1. An environment that values empowerment and collaboration
  2. A platform that appeals to their core interest(s) (millennials are like any other demography in this regard)
  3. The agility to work freely without always being “process-bound”
  4. A hint of appreciation for the uniqueness and creativity that they bring to work
  5. A general good feeling about the work they are doing

Many of my clients in the Life Sciences industry are adopting SAFe (Scaled Agile Framework) and are in the process of implementing lean-agile transformation into their organizations.

With the imminent transformation of more and more enterprises, we inadvertently hit the million dollar question: Is it possible for the millennials/GenZ to fit in with Lean-Agile Enterprises?

The quick answer is yes. Let us stretch a bit more and peek into how the needs of millennials/GenZ fit into the principles of the Agile Manifesto.  

Individuals and Interactions over Processes and Tools

Giving a millennial an outdated tools is like asking a sloth to win a swimming contest. This is a generation that values innovation and connectivity more than anything else. This is a generation that lives with SnapChat, Instagram, Twitter, and Facebook. And it’s not just the selfies that they use it for.

They share information, fun, wit, and stories on the social media. Millennials make the most of the text, images, and stories on their social media feed. With the right orientation, they can do the tools to improve a company’s brand engagement.

Working Software over Comprehensive Documentation

Millennials generally fall into the sharer/collaborator/creator category. They’ll surely find success and motivation in an environment where working software is highly prioritized over a string of Excel sheets.     

Customer Collaboration over Contract Negotiation

Unlike what that overhyped meme told you, millennials are a bunch of focussed individuals who work for and value success. Since they are both self-aware and persistent, they do exceedingly well in customer interaction. With the right guidance and appreciation, they can do great in customer negotiation.

Responding to Change over Following a Plan

The GenZ is adaptive and tech savvy. They understand and acknowledge the change that new technology brings to businesses. Whether it is the use of bots to do tedious, manual work, or of MakerBots for 3D printing, or even the application of advanced data analytics, they can do double the work in half the time.

The bottom line is that we have a generation of people that is raring to join the workforce and promises to add creativity and uniqueness to every bit of work they do. With Lean-Agile, they can become a more intensive part of the workforce with greater satisfaction for themselves and higher profits for their companies.

Futran Solutions is a Scaled Agile partner and Jyoti Vazirani is a certified SAFe Agile coach who is a vocal supporter of the evident compatibility between Lean-Agile and the millennial working style.